Welcome to Mitsuba Japan Online Mall website. Our goal is to provide you with a simple, convenient, and secure shopping experience.

Please note that the terms and conditions in this online shopping policy apply only to purchases made through this website, unless otherwise explicitly stated. Sales transactions conducted through other channels (including brand stores or counters located within or outside Hong Kong) are not legally binding under this policy.

Website Content

Mitsuba Japan Online MallReserves the right to modify or remove any content on this website at any time without prior notice.

Mitsuba Japan OnlineMallIs not responsible for any unavailability or temporary inability to use the website at any time or for any reason.

Sales Terms

Placing an order on this website means that (i) you agree to purchase the products, (ii) you are of legal age to enter into a binding contract, and (iii) all information provided for the order is true and accurate, and you are an authorized user of the payment method provided. The order confirmation you receive does not represent our acceptance of the order or any commitment related to the order. We reserve the full and absolute discretion to accept, reject, or modify any order request you submit at any time after receiving your order. If we accept your order, the contract is considered concluded when we send you an email confirming that the ordered goods have been shipped.

Product Description

Mitsuba Japan Online Store Is committed to ensuring the accuracy and completeness of the website content and product descriptions. Although we strive to do our best, some content and/or product information on this website may occasionally be inaccurate, incomplete, or outdated. Therefore, we do not guarantee the accuracy or completeness of the website information.

Prices

Prices displayed on this website are in Hong Kong Dollars only. For avoidance of doubt,

Mitsuba Japan Online StoreReserves the right to adjust prices on this website at any time without prior notice.

Product Availability

Out of Stock / Backorder Products
If the product you wish to purchase is temporarily out of stock, you may email us to inquire about the details of the out-of-stock product. Out-of-stock products will generally be restocked as soon as new stock arrives.

Processing

• We only process and ship orders on working days (Monday to Friday, excluding Saturdays, Sundays, and public holidays).
• Orders placed on Saturdays, Sundays, or public holidays will be processed on the next working day.
• Standard delivery orders are generally delivered within 5 working days to the address you provide,while in-store pickup orders can be collected within 7 working days.
• We only provide delivery services within Hong Kong.

Currently, we cannot accept orders with delivery addresses outside Hong Kong. Under normal commercial circumstances, we will make every effort to process orders within the estimated time above, but we do not guarantee meeting this estimated time and are not liable for any delays.

Order Status

After completing your online order, you will receive an order confirmation email where you can check the order details and status.
*Please note: Some courier companies may update tracking information only 24 working hours after dispatch.

Order Cancellation

Once we confirm your order, generally, all ordered goods are non-returnable, non-exchangeable, and non-refundable.All products are inspected before shipment. Orders cannot be canceled for reasons other than product quality or packaging issues, including personal preferences or subjective reasons.If you need to change items in your order, please email

info@mitsuba-hk.com to contact us. Our decision will be final. Orders or parts of orders may sometimes be canceled or delayed for reasons including:

Product out of stock

• Unable to process your payment information
• Unable to deliver to the address provided
• If your order is canceled, we will notify you by email and arrange a refund. For any questions about order cancellation, please call (852) 6489 6786 or email

info@mitsuba-hk.comReturns and Refunds .

Upon receiving the goods, please immediately check if the items are complete. We recommend customers refuse delivery directly to the courier if there are issues and keep the order email as a record to protect both parties' rights.

Non-

• exchangeablereturnable/products -Return, refund, or exchange services do not apply to the following cases or products: Product packaging is not intact (e.g., packaging tape or box is torn)

• Products that have been opened, used, damaged, or incomplete
• Any free gifts or trial samples
• Products without a receipt
• If customers find any issues such as wrong items, damage, defects, quality problems, or breakage, we will arrange an exchange or return. Please process exchanges/returns within 7 days of receipt; no requests will be accepted after this period. If the item for exchange is out of stock, we will refund the amount paid using your original payment method.

Eligible

• forexchangereturn/products:If the product is wrong, damaged, defective, or has quality issues or breakage, we will arrange an exchange or return. Please process exchanges/returns within7days of receipt; no requests will be accepted after this period. If the item for exchange is out of stock, we will refund the amount paid using your original payment method.Exchange
• Return Process/:Please clearly photograph the problem area of the product, include the order number and product code, and email toinfo@mitsuba-hk.com or call us at (852) 6489 6786 to apply for a return. Please include "Mitsuba Japan Online Store" in the email subject to ensure smooth processing. Once we confirm the return conditions are met, you will receive a confirmation and return instructions email before returning the product. Please return the product along with the confirmation email. After a successful return, we will arrange a refund in the system, generally within 14 working days to your payment account.Note

• :If the returned product includes promotional gifts or discounted items, please return those items as well; otherwise, the refund will not be processed.In case of any disputes, Mitsuba Japan Online Store reserves the final decision right.Lost PackagesIf tracking information shows your package has been delivered but you have not received it, please

ask neighbors or family members

check around the delivery address

call (852) 2730 0273 or (853) 2873 7373 to contact SF Express

1. You may also email
2. info@
3. mitsuba-hk.com
4. or call (852) 6489 6786 to contact us Delivery Unless otherwise stated (such as promotions listed on this website), all orders placed on this website follow the delivery policy below. Orders over $500 enjoy free delivery service

Local (Hong Kong) orders under $500 incur a delivery fee of HKD 30 (SF EXPRESS)

Standard delivery service applies only to Hong Kong orders. (Some products are shipped directly by the general agent, with a shipping period of 3-5 working days)

• Delivery Service (Hong Kong and Macau)
• Delivery Area
• Standard delivery service covers Hong Kong Island, Kowloon, New Territories, Outlying Islands, and Macau. This service is not available in certain designated areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O, Siu Ho Wan, and Po Toi Island.

Delivery service is not available outside Hong Kong and Macau

We do not accept P.O. Box addresses for delivery.

Goods will be sent to the address provided by the customer when placing the order. Each order can only be delivered to one address. If you want to send part of the order to multiple addresses, please place separate orders for each address.

• Delivery service is not available outside Hong Kong and Macau

• We do not accept P.O. Boxes as delivery addresses.

• The products will be shipped to the address provided by the customer when placing the order. Each order can only be delivered to one address. If you wish to send items from the same order to multiple addresses, please place separate orders for each address.