Terms of service

Overview
This website is operated by Mitsuba Global. Throughout the site, "we," "us," and "our" refer to Mitsuba Global. Mitsuba Global provides you with this website, including all information, tools, and services offered to you (the user), on the condition that you accept all terms, conditions, policies, and statements described herein.

By visiting our website and/or purchasing our products, you are participating in our "services" and agree to be bound by the following terms and conditions ("Service Terms," "Terms"), including other terms and conditions mentioned herein, and/or content provided through hyperlinks. These Service Terms apply to all website users, including but not limited to the following users: visitors, vendors, customers, merchants, and/or content providers.

Before accessing or using this website, please read these Terms of Service carefully. By accessing or using any part of this website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access this website or use any services. If these Terms of Service are considered an offer, the acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to these terms of service. You can review the latest version of the terms of service at any time on this page. We reserve the right to update, change, or replace any part of these terms of service by posting updates and/or changes on our website. You are responsible for regularly checking this page to see if there are any changes. If you continue to use or access this website after any changes are posted, it means you accept those changes.

Our store is hosted by Shopify Inc. Shopify Inc. provides us with an online e-commerce platform that allows us to sell products and services to you.

Section 1 - Terms of Online Store
By agreeing to these terms of service, you confirm that you are at least of legal adult age in your state or province of residence, or you are of legal adult age in your state or province of residence and agree to allow any minor dependents to use this website.
You may not use our products for any illegal or unauthorized purposes, and when using the service, you must not violate any laws in your jurisdiction (including but not limited to copyright law).
You must not transmit any worms, viruses, or any destructive code.
Any violation or breach of the terms will result in the immediate termination of the services you enjoy.

Section 2 - General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card information) may be transmitted in an unencrypted state and will (a) be transmitted over various networks; and (b) be altered to conform to and adapt to the technical requirements of connecting networks or devices. Credit card information will be fully encrypted during transmission over the internet.
Without our explicit written permission, you agree not to reproduce, copy, duplicate, sell, resell, or exploit any part of the service, the rights to use the service, or the access to the service, or any contact methods used by this website to provide the service.
The titles used in this agreement are included for convenience only and shall not limit or otherwise affect the terms herein.

Section 3 - Accuracy, Completeness, and Timeliness of Information
If the information provided on this website is inaccurate, incomplete, or not up-to-date, we shall not be held responsible. The data provided on this website is for general information only; please do not rely on such information or use it as the sole basis for making decisions without consulting more accurate, complete, or timely primary sources of information. You must assume any risks arising from relying on the information on this website.
This website may contain certain historical information. Historical information is not necessarily the most up-to-date and is for your reference only. We reserve the right to modify the content of this website at any time, but we have no obligation to update any information on this website. You agree that you are solely responsible for monitoring changes on this website.

Section 4 - Modifications to Services and Prices
Our product prices may change at any time without prior notice.
We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without prior notice.
We are not liable to you or any third party for any modifications to the service, price changes, suspensions, or terminations.

Section 5 - Products or Services (if applicable)
Some products or services are only available online through this website. These products or services may be in limited quantity and must comply with our [Return Policy] when returning or exchanging.
We do our best to display the products in the store as accurately as possible in terms of color and appearance. However, we cannot guarantee that your computer monitor will accurately display all colors.
We reserve the right, but have no obligation, to restrict the sale of goods or services to any person, region, or jurisdiction. We may exercise this right based on specific circumstances. We reserve the right to limit the quantity of any goods or services offered. All descriptions of goods or pricing may change at any time at our discretion without prior notice. We reserve the right to discontinue any goods at any time. Any supply of goods or services on this website that is prohibited shall be deemed invalid.
We do not guarantee that the quality of any products, services, information, or other materials you purchase or obtain will meet your expectations, nor do we guarantee that any errors in the service will be corrected.

Section 6 - Accuracy of Billing and Account Information
We reserve the right to refuse your order. We may decide to limit or cancel the quantity of purchases for any individual, household, or order. These restrictions may include orders from the same customer account or credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may contact you via the email and/or billing address/phone number you provided when placing the order in an attempt to notify you. We reserve the right to limit or prohibit such orders at our discretion if they are suspected to be placed by agents, distributors, or wholesalers.

For all purchase transactions made in our store, you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and other information, including your email address and credit card number and expiration date, so that we can complete your transaction and contact you as needed.

For more details, please review our "Return Policy": [Refund Policy Link]

Section 7 - Choosing Tools
We may provide you with access to third-party tools, but we do not monitor such tools, have no control over them, and cannot provide any advice regarding them.
You understand and agree that we provide access to these tools on an "as is" and "as available" basis, without any form of warranty, representation, or condition, and we make no endorsements. We are not responsible for any issues arising from or related to your use of any third-party tools you choose to use.
You are fully responsible for any use of the selected tools provided through this website, and you should make your own decisions while considering the risks involved. You should also ensure that you have read and agreed to the terms set forth by the relevant third-party suppliers providing the tools.
In the future, we may also provide new services and/or features through this website (including the release of new tools and resources). These new features and/or services are also subject to these terms of service.

Section 8 - Third-Party Links
Some content, products, and services provided through the service may contain data from third parties.
The third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, nor do we provide any guarantees or assume any liability.
We do not accept any responsibility for any related injuries or damages arising from the purchase or use of goods, services, resources, content, or any other transactions related to any third-party websites. Please carefully review the policies and practices of third parties, and be sure to understand these before engaging in any transactions. Complaints, claims, concerns, or issues related to third-party goods should be handled by the third party.

Section 9 - User Comments, Feedback, and Other Submissions
If you send us certain specific submissions (such as competition entries) based on our request, or if you voluntarily send us creative ideas, suggestions, proposals, plans, or other materials without our request, whether online, via email, by mail, or in any other form (collectively referred to as "Messages"), you agree that we may edit, copy, publish, distribute, translate, and otherwise use any Messages you send us at any time without restriction. We have no obligations to: (1) keep any Messages confidential; (2) pay compensation for any Messages; or (3) respond to any Messages.
We may (but are not obligated to) monitor, edit, or remove any content that we determine to be illegal, offensive, threatening, defamatory, slanderous, pornographic, obscene, or otherwise objectionable, or that violates the intellectual property rights of either party or the terms of service.
You agree to ensure that your comments do not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree to ensure that your comments do not contain defamatory or other illegal, abusive, or obscene material, or any computer viruses or other malicious software that may affect the operation of the service or any related website in any way. You must not use a false email address, impersonate someone else, or otherwise mislead us or any third party regarding the source of any comments. You are solely responsible for any comments you make and their accuracy. We are not responsible and have no obligation for any comments posted by you or any third party.

Section 10 - Personal Information
The personal information you submit through the store is governed by our Privacy Policy. You can view the policy here: [Privacy Policy Link]

Section 11 - Errors, Inaccuracies, and Omissions
The information on our website or services may occasionally contain typographical errors, inaccuracies, or omissions, which may relate to product descriptions, pricing, promotions, discounts, shipping costs, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and if any information in the service or any related website is inaccurate, we also reserve the right to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).
Unless required by law, we have no obligation to update, revise, or clarify the information in the service or any related website, including but not limited to pricing information. The application of an explicit update or refresh date in this service or any related website should not be construed as an indication that all information in the service or any related website has been modified or updated.

Section 12 - Prohibited Uses
In addition to the other prohibitions stated in these terms of service, you are also prohibited from using this website or its content for the following purposes: (a) illegal purposes; (b) encouraging others to engage in or participate in any illegal activities; (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) infringing or violating our intellectual property rights or the intellectual property rights of others; (e) harassing, humiliating, insulting, harming, defaming, disparaging, threatening, or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or physical or mental disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other types of malicious code that may affect the functionality or operation of the service or any related websites, other websites, or the internet; (h) collecting or tracking others' personal information; (i) sending spam, engaging in phishing, URL hijacking, using impersonation techniques, using web spiders, or conducting scraping or retrieval; (j) any obscene or immoral purposes; or (k) interfering with or circumventing the security features of the service or any related websites, other websites, or the internet. We reserve the right to terminate your use of the service or any related websites for violations of any prohibited uses.

Section 13 - Disclaimer; Limitation of Liability
We do not guarantee, represent, or warrant that the service will be uninterrupted, timely, secure, or error-free during your use of the service.
We do not guarantee the accuracy or reliability of the results obtained through the use of the service.
You agree that we may indefinitely remove the service from time to time, or cancel the service at any time without notice to you.
You explicitly agree that you must assume all risks related to your use or inability to use this service. The service and all goods and services provided to you through the service (except as expressly stated by the company) are provided to you on an "as is" and "as available" basis, without any express or implied representations, warranties, or conditions, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.
Under no circumstances shall Mitsuba Global, our directors, officers, employees, alliance partners, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any form of direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of anticipated savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or any other theory, arising from your use of any part of the service or any products obtained through this service, or any other claims related to your use of the service or any products, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from the use of the service or any content (or products) provided through the service, even if we have been advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, in those states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Compensation
You agree to indemnify Mitsuba Global and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands made by any third party arising from or related to your violation of these Terms of Service or any documents incorporated by reference herein, or your violation of any laws or third-party rights, including reasonable attorney's fees, and to defend them against such claims.

Section 15 - Severability
If any provision of these terms of service is found to be illegal, invalid, or unenforceable, such provision shall still be enforced to the maximum extent permitted by applicable law, and the unenforceable part shall be deemed to be severed from these terms of service, and such determination shall not affect the validity and enforceability of any remaining provisions.

Section 16 - Termination
The obligations and responsibilities arising before the termination date shall remain valid after the termination of this agreement.
Unless terminated by you or us, these terms of service shall remain in effect. You may terminate these terms of service at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
If we determine, at our discretion, that you have not complied with or are suspected of not complying with any provisions of these Terms of Service, we may terminate this agreement at any time without prior notice. You will be responsible for paying all amounts due up to the termination date, and/or we may refuse to allow you access to our services (or any part of the services).

Section 17 - Complete Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These terms of service, along with any policies or operational rules we publish on this website or related to the services, constitute the complete agreement and understanding between you and us, governing your use of the services. They take precedence over any prior or contemporaneous agreements, communications, and proposals between you and us, whether oral or written (including but not limited to any previous versions of the terms of service).
If there are any ambiguities in the interpretation of these terms of service, they should not be construed against the drafting party.

Section 18 - Governing Law
These terms of service and any individual agreements under which we provide services are governed by and interpreted in accordance with the laws of Hong Kong.

Section 19 - Changes to the Terms of Service
You can review the latest version of the terms of service on this page at any time.
We reserve the right to update, change, or replace any part of these Terms of Service at our discretion by posting updates and changes on our website. You are responsible for regularly checking our website to confirm any changes. If you continue to use or access our website or services after we post any changes to these Terms of Service, you are deemed to accept those changes.

Section 20 - Contact Information
If you have any questions related to these terms of service, please send them to us at the following email address: info@mitsuba-global.com.