Privacy Statement

Privacy Policy Statement

1. Your privacy
Mitsuba Japan Online Store (collectively referred to as "Mitsuba", "we", "our" or "our") will respect your personal information when collecting, holding, storing, using, transmitting or otherwise processing personal information. statutory privacy rights, and this privacy policy statement explains our privacy practices. We promise to comply with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong. This notice does not limit your rights as a data subject under the Personal Data (Privacy) Ordinance.

Please read the following carefully to understand our policies and practices on how we handle your personal data. This policy may be revised from time to time.

The term "personal data" used in this privacy policy statement has the meaning explained in the Personal Data (Privacy) Ordinance.

2. Categories of personal data collected
You may be required to provide your personal information from time to time, including but not limited to your name, gender, age, passport or identity document number, date of birth, telephone number, fax number, residential address, email address, credit card information, education level, occupation , family income, interests and favorite activities, etc. If you refuse to provide relevant information and/or provide incomplete or incorrect information, the Company may not be able to provide you with certain services.

If you are under the age of 18, you must obtain the consent of your parent or guardian before providing any personal information to the Company.

We will not collect your personal data without your consent.

3. The purposes for which we will collect and use your personal information
We may collect your personal information when you shop, participate in relevant promotions or apply to become our member.

If you want to receive certain services provided by us, certain personal information must be provided. Such information will be marked as "Required Information" in the membership application form. If you want us to provide you with the services you have applied for, you must provide us with this personal information. If certain personal data is only provided on a voluntary basis, the data will not be marked as "required information" and you can decide whether to provide us with the data.

If you want us to provide any of the following services, you must provide us with your personal information:
(a) To join and maintain your membership as our member;
(b) Accumulate bonus points for being our member;
(c) To notify you about the benefits and offers available to you as our member;
(d) Enjoy the benefits of being a member;
(e) notify of any revisions to the Membership Program;
(f) Data cleaning and customer information updating; and
(g) Other ongoing customer support services directly related to members.

We may use any personal data provided by you (whether provided on a mandatory basis and/or on a voluntary basis) to enable us to provide you with the following additional services and/or carry out the following activities:
(a) To allow us to better understand the demographic information of our customers;
(b) Conduct internal research and analysis to enable us to properly provide rewards, services and product information or gifts that meet your specific needs;
(c) market research;
(d) Allow our beauty consultants to perform follow-up services;
(e) assign customer satisfaction surveys; and
(f) Send valued customer newsletters and the latest information on valued customer activities.

4. Disclosure of personal data
If we collect personal data from you, we will:
(a) inform you (either in this privacy policy statement or through a separate notice) that we are collecting your information and the purposes for which we collect the personal information; (b) where relevant, give you an opportunity to choose Opt out and object to certain uses of your personal data (including but not limited to the circumstances described in paragraph 5 below); and (c) inform you how your personal data will be stored and how you can access, change and delete it. Such personal data held by us.

The personal data we collect and hold about you will be treated confidentially, but we may disclose such data to the following persons (whether within or outside Hong Kong) in connection with the collection of such data as set out in paragraph 3 above use:
(a) any subsidiaries, subsidiaries, holding companies, affiliates or companies or associates of a company under common control with Shiseido; (b) that provide administrative, telecommunications, computer and other services to us in connection with the processing and storage of your information any agent, contractor or third party service provider (collectively, the "Third Party Provider"); (c) any actual or proposed transferee, assignee or transferee of all or any part of Shiseido's assets, shares or services, or successors to any part of the business; and (d) governmental and regulatory authorities, law enforcement agencies and other organizations required or authorized by applicable laws within or outside Hong Kong;

Third-party suppliers have confidentiality obligations and are bound by contractual terms to protect the privacy of your personal data and can only use your personal data for the purposes set out in paragraph 3 above, and not for the purposes of the third-party suppliers (including direct marketing).

5. Direct Marketing
We may also use your personal data including name, telephone number, residential address and email address for direct marketing purposes. In accordance with legal requirements, we will not use your personal data for direct marketing unless we have obtained your consent (including an indication of no objection).

If you agree, your personal data may be used for the following purposes:
(a) inform you about new product launches and other promotional offers, including (if applicable) skin care products, cosmetics, make-up products, body care products, make-up services, body care services and beauty services;
(b) To inform you about our promotional activities, including (if applicable) makeup classes and/or demonstrations, skin care seminars, other beauty classes, public relations events, distinguished customer gatherings, product packages, store opening events, store announcement events, exhibitions and latest news;
(c) Notify you of counter or off-counter services and activities related to skin care, makeup or body care for promotion and reward purposes;
(d) Latest news on marketing reward programs, birthday offers, free product trials, digital events, roadshows/street promotions, and in-store promotions;
(e) to notify you about joint promotions or events with shopping malls, department stores, credit cards, banks, trades, celebrity magazines, television, websites, cultural, arts or music groups/organizations, charities or non-profit organizations and
(f) Conduct cross-brand cooperative promotions and/or activities with Shiseido’s brands.

If at any time you do not wish us to use your personal data for the direct marketing purposes described above, you may exercise your right to opt-out by contacting us through the channels set out in paragraph 7 below.

6. Security
The personal information you provide to the Company will be securely stored in the Company's customer service system and can only be accessed by authorized personnel who have received training on our privacy policy.

7. Cookies
Cookies (data stored on the user's local terminal) refers to a function that stores records of your visits to this website in the form of compressed and encrypted text files on your computer or mobile device. The cookies used on this website do not have the function of identifying individual users, and the information collected through cookies will not include your email address, name or other personal information. Shiseido may access cookies on this website under the following circumstances:
(a) When a user browses this website and needs to switch to different pages of this website, the required information will be temporarily stored so that the user can browse this website more conveniently.
(b) When Shiseido or a company entrusted by Shiseido conducts user surveys on this website or needs to analyze the browsing situation of this website in order to provide better services on this website in the future.

*Even if Shiseido uses Cookies on this website, you can still choose whether to use Cookies by changing the settings of your browser software. You can also delete stored cookies on your computer and mobile device.

(For details, please refer to the instructions of the browser software you are using.) In addition, please note that if you refuse to use the Cookies function on this website, it may cause some content on this website to not be displayed properly or you will not be able to use this website. Details For information, please see Cookie Policy.

8. Data transfer
We will normally store your personal data on our servers in [Hong Kong], but in order to transfer or add your personal data to our global customer database or to any person specified in paragraph 4 above, we This personal data may be transferred to our offices outside Hong Kong. We undertake to take all reasonably necessary steps and make all due efforts to ensure that all personal data collected, held, stored, used or otherwise processed in our offices outside Hong Kong will be processed securely and in compliance with This privacy policy statement and the requirements of the Personal Data (Privacy) Ordinance.

9. Right to access, correct and delete data
Under the Personal Data (Privacy) Ordinance, you have the right to check whether we hold personal data about you and to request access, correction and deletion of any personal data about you in our records. If at any time you wish to exercise any of the above rights, please make your request in writing to us and email our Personal Data Privacy Officer as set out in paragraph 10 below.

You may also request that we remove you or your personal data from any operating mailing or distribution lists. If you do not wish to receive promotional and direct marketing materials from us, please contact our Personal Data Privacy Officer by email as set out in paragraph 10 below and mark "Confidential" on your communication. When responding to your request, we may ask you to provide certain information about yourself to verify the authenticity and validity of the access request.

10. Personal Data Privacy Officer
(1) If you request (i) access or correction of data; (ii) provision of general information about our policies and practices in relation to personal data; or (iii) provision of information about the types of personal data we hold; and (2) ) General inquiries and complaints should contact:

Email address:

*Please indicate your name and membership number or contact number for follow-up.

We may ask you to provide additional information to verify your identity for follow-up.

11. Storage of data
We will only retain your personal data for the purposes necessary to fulfill the purposes for which it is or will be used (including any directly related purposes). When you conduct business with our company, our company will keep all your transaction records for audit purposes. The Company's internal policy is to retain such data for a reasonable period of time and to delete personal data that is no longer necessary for the purpose for which it was collected. As mentioned in paragraph 8 above, you also have the right to request that the personal data we hold about you be deleted.